Special Servicing

Pepper has developed a strong reputation for our expertise and success in the management resolution of underperforming mortgage loans.

This capability is based on a combination of:

  • Highly experienced, comprehensively trained specialists capable of building individual relationships with customers and negotiating optimum and sustainable loan repayment plans
  • Proprietary, fully integrated technology designed and built in-house to manage arrears and default caseloads, providing Pepper Case Managers with comprehensive, accurate and easily accessible customer information
  • A fully embedded TCF culture, providing assurance to clients that their customers will be treated with respect, dignity and empathy in a regulatory compliant manner

Pepper's systems are driven by flexible and configurable workflow queuing that directs work to the right people on an automated and task specific basis, creating more time for Case Managers to directly interact with customers.